The growing complexity of layered networks—from 2G to 6G—has made automation and cloud-native solutions critical for operators. Raghav Sahgal, President of Cloud and Network Services at Nokia, explains how automation, AI, and observability are enabling operators to manage networks more efficiently. In 2024, Nokia saw significant adoption of its solutions, including major deployments in core networks and private wireless, now serving 850+ customers.

Looking ahead, Sahgal envisions a shift toward level four autonomous networks over the next few years, where AI-driven automation will reduce human intervention. However, trust remains a key factor in adoption. Operators must balance evolving technology with responsible AI use to build confidence in automation.