Intermedia Cloud Communications, a provider of intelligent cloud communications, collaboration and customer engagement solutions, announced the launch of AI Supervisor Assist — a powerful new capability designed to help contact center leaders act in real time, while calls are still...

We’re all looking for ways to save some cash on big purchases right now, but with spring here, many of us are preparing to tackle DIY projects around the house. If you need to enhance or replace your tool kit,...

Cloudbrink, the hybrid access as a service (HAaaS) provider, today launched a tool that enables organizations to measure the impact of packet loss, promising to expose a major cause of network and application performance degradation for the hybrid workforce. The...